Return & Refund Policy
Return & Refund Policy
We want you to be completely satisfied with your purchase from OZFitTech. If for any reason you are not satisfied, we offer a 30-day guarantee refund on eligible items. Please read the following guidelines to understand our refund process:
Eligibility:
- To be eligible for a refund, items must be unused, in the same condition that you received them, and in the original packaging.
- Items that are damaged, used, or not in their original packaging may not be eligible for a refund.
- Please check the product description or contact us for further information.
Initiating a Refund:
- To initiate a refund, please contact our customer support team within 30 days of receiving your order.
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An image or video (of acceptable quality) of the product that clearly shows:
- the fault or damage (if applicable)
- what part is missing (if applicable);
- the product in the original packaging (if applicable); and/or
- the product’s instruction manual with the fault or damage and/or missing part indicated, for example by circling the area damaged or from which a part is missing (if applicable) .In addition, please provide a brief explanation of the fault or damage, and what the customer is requesting, i.e. refund, credit or replacement of parts/product
- Provide your order number and details of the item(s) you wish to return.
- Our customer support team will guide you through the return process and provide you with instructions for returning the item(s).
Refund Process:
- Once we receive your returned item(s) and verify their eligibility, we will process your refund.
- Refunds will be issued to the original method of payment within 5-10 business days after the return is processed.
- Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the return is due to our error.
Exchanges:
- If you would like to exchange an item for a different size, color, or style, please contact our customer support team. Exchanges are subject to availability.
Exceptions:
- We reserve the right to refuse refunds on items that do not meet the eligibility criteria outlined in this policy.
- Refunds may be subject to a restocking fee in certain circumstances. Our customer support team will inform you of any applicable fees.
Contact Us:
If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at support@ozfittech.com